Customer asks why can't SRS packages be downloadable from snowsoftware.com

Anthony Yip (Flexera Software)

3 years ago

Could they obtain and apply a SRS Offline Update? The process is detailed here: https://docs.snowsoftware.com/snow-update-service/en/UUID-d390dab2-89c9-a268-a28a-ba6b6fcce096.html

To open Snow Update Portal and create your SRS update package:

In a browser, open https://updatesportal.snowsoftware.com.
Select SRS Update.
In the Email address box, enter an email address. A download link to the software update package will be sent to this email address when the package has been generated.
In the License key box, enter your SRS license key.
Select which update types you want to include in the package. All types are included by default. If you don't want all types to be included, deselect the preselected All below (default) checkbox and select the checkboxes for the types you want to include.
Select Request package.
An update package is generated.
Download the update package, either directly via the Snow Update Portal, or via the link in the email sent to the email address you entered in Step 3. Save the package to a location that is accessible via the Snow Update Service application.
Depending on the size of the file, the download may take a while.

All generated offline update packages are encrypted, company-specific, and can only be used for the installation that matches their unique configuration. Update packages are generated and saved with a .spk file extension.

Install updates offline

If the server on which your Snow products are installed does not have an internet connection, you can install software and SRS updates offline according to the description below. Note that you must first create a software or SRS update package via the Snow Update Portal and download it to a location that is accessible via the Snow Update Service application, as described in Create an update package for offline product updates and Create an update package for offline SRS updates respectively.

On the SUS GUI main menu, select Change settings, select the Use offline mode checkbox, and then select Save.
On the SUS GUI main menu, select Install offline updates or Install offline SRS updates, depending on the type of update.
Browse to the offline update file (.spk) and then select Open.
Depending on the size of the file, this may take a while.
For the Install offline SRS updates option, this is the last step and SUS will start synchronizing the updates.
For the Install offline updates option: in the Available updates view, select the checkboxes for the product updates you want to install, and then select Install.

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Anthony Yip (Flexera Software)
3 years ago
Could they obtain and apply a SRS Offline Update? The process is detailed here: https://docs.snowsoftware.com/snow-update-service/en/UUID-d390dab2-89c9-a268-a28a-ba6b6fcce096.html

To open Snow Update Portal and create your SRS update package:
In a browser, open https://updatesportal.snowsoftware.com.
Select SRS Update.
In the Email address box, enter an email address. A download link to the software update package will be sent to this email address when the package has been generated.
In the License key box, enter your SRS license key.
Select which update types you want to include in the package. All types are included by default. If you don't want all types to be included, deselect the preselected All below (default) checkbox and select the checkboxes for the types you want to include.
Select Request package.
An update package is generated.
Download the update package, either directly via the Snow Update Portal, or via the link in the email sent to the email address you entered in Step 3. Save the package to a location that is accessible via the Snow Update Service application.
Depending on the size of the file, the download may take a while.
All generated offline update packages are encrypted, company-specific, and can only be used for the installation that matches their unique configuration. Update packages are generated and saved with a .spk file extension.

Install updates offline
If the server on which your Snow products are installed does not have an internet connection, you can install software and SRS updates offline according to the description below. Note that you must first create a software or SRS update package via the Snow Update Portal and download it to a location that is accessible via the Snow Update Service application, as described in Create an update package for offline product updates and Create an update package for offline SRS updates respectively.
On the SUS GUI main menu, select Change settings, select the Use offline mode checkbox, and then select Save.
On the SUS GUI main menu, select Install offline updates or Install offline SRS updates, depending on the type of update.
Browse to the offline update file (.spk) and then select Open.
Depending on the size of the file, this may take a while.
For the Install offline SRS updates option, this is the last step and SUS will start synchronizing the updates.
For the Install offline updates option: in the Available updates view, select the checkboxes for the product updates you want to install, and then select Install.

Expand Post