
Siavash asked a question.
Using WMI is no longer supported. Please contact Snow support.
any idea ?
Flexera Status:
Partially Degraded Service
Siavash asked a question.
Using WMI is no longer supported. Please contact Snow support.
any idea ?

amina07 asked a question.
This is a production account and need to have data for the oversized VMs. Please whitelist the AWS region.

@amina07​
I think that you will have to request this by contacting Flexera Support.
Thanks,
John Sorensen

jcoll100 asked a question.
From those of us who were using spot.io i can not log in to my dashboard anymore and clicking the 'forgot password' does not send me a new link

Gandalf asked a question.
Forgive me if this is obtuse -- I am a client of a Flexera client and have no direct knowlege of what are the actual product name that in use here -- only the URL.
It is a cloud licensing scheme for their product suite. For monitoring license usage I was provided with a username and password to a URL on a site ending with flexnetoperations.com.
In that website, branded with the logo fo the product we use, after a lot of clicking, I can get to a list of machines that have licenses in use under a site code. Then I have to click on each machine to see which of the three possible products are being used.
I want to integrate this into our Slack along with all the other licenseing systems we use and so I need to be able to get this information in a textual way from a non-Windows environment.
Using the browser development tools, I have been able to write a bash script to authenticate and retrieve some of the old-style list pages.
However, the new, live, good stuff is behind these "react" api contstructs and no matter how closely I duplicate the behaviour in the browser I still can only get it to give me back either
"Full authentication is required to access this resource"
or
"API call failed:An unexpected error occurred."
depending on which kluged-together cURL command I use.
Am I on the right track posting here looking for clarification and, ideally, documentation?
Thanks for your patience!

@Gandalf​
I would recommend that you raise this question through the Revenera Community, specifically in its FlexNet Operations Forum.
Thanks,
John Sorensen

Techies asked a question.
I'd checked for the api's for the spot (spot by flexera). But it dosen't supports pagination. So, I want to ask that is there any other options or any other types of pagination is supported for it?

Linklaters1 asked a question.
Hello,
I've noticed that recently our Adobe Saas connector stopped working correctly. the tests are showing as if all is ok, but for some subscriptions the status for all users says 'not monitored' or 'activity cannot be monitored' .
I also cannot edit any of the details on those subscriptions as I get "Failed to fetch applications" error.
On the Adobe Console the vendor changed the naming convention by adding " - Edition 3" to all items, could that be it? how do we fix it?
Thank you and kind regards
Ola/TAM

@Linklaters1​
Adobe recently changed its APIs to provide more details, e.g., specifically calling out single apps vs. standalone subscriptions. Adobe may have introduced other changes as you point out above, and maybe also some customer specific ones.
Please open a support case if you need assistance in troubleshooting your issue further.
Thanks,
John Sorensen

KC817468 asked a question.
I am unable to execute scripts (on my SQL Server VM) because the ruby.exe processes are not running. I was under the impression that ruby.exe should always be running (three instances) and that if they ever die, they automatically restart. So what’s up?
Thanks!
...Ken
P.S. This is a production VM – I cannot reboot.
Best Answer
Support will provide assistance from here.

Hi Ken
Sorry to hear you are having issues with Ruby. Is this a RightLink server ?
Please make sure to submit a support ticket so that we can track and follow up directly with you.
Thank You

seydou asked a question.
Hello,
I would like to know if the Rightscale cloud platform management product is still part of your offer and if it can be installed on-premise?
Have a nice day,
Sincerely
Best Answer
Hi @seydou
Thank you for reaching out about the Cloud Management Platform.
RightScale Cloud Management is no longer something Flexera offers under this name. We’ll be happy to discuss your specific needs and how they can be addressed within Flexera One integrated solution. Flexera Cloud Management and Cloud Optimization capabilities are delivered as a SaaS product, and can not be installed on-premise.

Hi @seydou
Thank you for reaching out about the Cloud Management Platform.
RightScale Cloud Management is no longer something Flexera offers under this name. We’ll be happy to discuss your specific needs and how they can be addressed within Flexera One integrated solution. Flexera Cloud Management and Cloud Optimization capabilities are delivered as a SaaS product, and can not be installed on-premise.
I'd checked for the api's for the spot (spot by flexera). But it dosen't supports pagination. So, I want to ask that is there any other options or any other types of pagination is supported for it?
The Flexera Product team is looking to understand a little bit more about common usage patterns for users of Flexera products and their thoughts on session timeouts. Please take this quick (1-2 minutes) survey to help us understand your needs.
Have any thoughts not covered by the survey? Feel free to respond to this post!
Update 25 June:
For those who missed the Policy event, view the recording here. @bryancox and @dfrankel covered policies that help you to:
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If you aren't using Policies yet, please attend. For those who are using policies, it will be a great refresher on functionality and provide some insights on newer uses.
We’re taking a community conversation live! After discussing policy opportunities in this Optima forum, we thought it’d be great to organize a customer webinar on the topic. On June 23, 2020, from 10 am CDT – 11:00 am CDT, Dave Frankel (@dfrankel | Team Lead, Solution Engineering) and Bryan Cox (@bryancox | Director of Field Sales) dive into policy automation benefits for organizations from a cost perspective, use cases from built-in to customized application, and more. They will share common customer use cases and the related policies they use to achieve the needed outcomes. Register for a relaxed, informative, and outcome-focused event.
Team, I've submitted a support ticket as well but it appears that Self-Service is having trouble transitioning through the stages. I have a CloudApp that has been in "launching" for over an hour even though the underlying instances have been fully operational.
How are you dealing with Software Asset Management?
We currently have the Microsoft VLSC and a really old spreadsheet for everything like Adobe products and so on. Looking for a one system solution.Anyone know of any online application packaging tutorials for AdminStudio or InstallShield. The in-house tutorials by Flexera are way too expensive for meSCCM shop looking at buying AppPortal from Flexera. Boss's aren't happy with the costs. Can anyone suggest an alternative for monitoring / tracking workstations and license use? Thanks Much.
Thanks
When using a private repository for cookbooks, an SSH key must be provided to authenticate to the repository. Depending on the type of key you are using, you may see the following message when performing a refresh action:
credential given is not a valid SSH private keyIf you see this message, it indicates that you are not using a valid PEM-formatted RSA/DSA key. As noted in the docs , only PEM-formatted keys are supported. If you are using a newer version of openssh/ssh-keygen, you will need to specify PEM formatting using the '-m PEM' flag on the command-line, such as:
ssh-keygen -m PEM -t rsa -b 4096 -C "your_email@example.com"
I noticed that WMI support has been discontinued—what a shift! I'm curious how this impacts users who relied on it for system monitoring. What alternative methods are people using now to track their assets? Also, has anyone received feedback from Snow Support about this change yet? @eggy car